Terms of Service

Bahn Express is a Finland-registered company providing professional vehicle transportation services for new and used vehicles across Europe. Bahn Express operates as a carrier and performs transports either directly or through a network of carefully selected and qualified subcontractors.

By combining experienced drivers, trusted transport partners, and appropriate insurance coverage, Bahn Express offers fast, reliable, and safe vehicle transport services in compliance with applicable European transport regulations.

In all transport arrangements, Bahn Express acts as the principal contracting carrier and assumes full carrier responsibility towards the Customer, regardless of whether transport is performed by Bahn Express directly or through its subcontractors.

OY Bahn Express AB, Version: 12 June 2026

These Terms shall become binding upon the Customer (a) when an individual with authority to bind the Customer accepts these Terms through the Carrier's service platform (including by click-through or other electronic acceptance mechanism), or (b) upon execution by both parties of an agreement incorporating these Terms by reference.

By accepting these Terms through the Carrier's service platform, the individual accepting represents and warrants that they have full legal authority to bind the Customer to these Terms.

Bahn Express assumes the car is drivable unless otherwise specified at the time of booking.

1.1 Carrier: OY Bahn Express AB (Business ID 3414813-4), Kalevankatu 30, 00100 Helsinki, Finland (hereinafter referred to "Bahn Express" or the "Carrier").

1.2 CMR Convention: The Convention on the Contract for the International Carriage of Goods by Road (Geneva, 1956), as amended.

1.3 Customer: Any natural or legal person who orders a vehicle transport service from the Carrier.

1.4 Subcontractor: A third party engaged by the Carrier to perform all or part of the transport, including drivers or third-party trucking companies.

1.5 Transfer Plates: Temporary registration plates issued by a competent authority for the purpose of operating a Vehicle during transport.

1.6 Vehicle: Any passenger car, van, or other motor vehicle subject to transport under this Agreement.

2.1 Bahn Express acts as a carrier providing vehicle transport services within Europe.

2.2 The Carrier may perform the transport itself or through subcontractors selected by the Carrier. The Carrier is responsible for the acts and omissions of its Subcontractors and drivers as if they were the acts and omissions of the Carrier itself.

2.3 The Carrier remains responsible only to the extent required by applicable law and only for damage or loss for which the Carrier is directly responsible, except where the CMR Convention applies pursuant to Section 13, in which case the liability regime of the CMR Convention shall govern.

3.1 The Carrier provides vehicle transport services within Europe using one of the following methods, as agreed per order:

• Driven transport using Transfer Plates
• Driven transport using the Vehicle's existing registration plates
• Transport via a subcontracted truck carrier

3.2 Transport destinations may be anywhere within Europe.

4.1 Transport prices are agreed individually per order and are based on the selected transport method, distance, vehicle size, and any additional services.

4.2 Unless otherwise agreed, invoices are payable within seven (7) days of issuance.

4.3 The Carrier is entitled to charge interest on late payments in accordance with the Finnish Interest Act (633/1982) or other applicable interest act, and to recover all reasonable costs of debt collection, including the fees of a debt collection agency. The Carrier reserves the right to assign unpaid invoices to a debt collection agency without prior notice to the Customer.

4.4 Where compensation is subject to an insurance claim, payment of the compensation to the Customer shall take place only after the Carrier has received compensation from the insurance company or when the insurance company compensates the Customer directly.

4.5 The Carrier shall process insurance claims without undue delay and shall reasonably cooperate with the Customer, subcontractors, and insurers.

4.6 Waiting Time. Waiting times of up to forty-five (45) minutes at the pick-up or delivery location are free of charge. For each additional half hour of waiting time or part thereof, the Carrier shall be entitled to charge the Customer a net amount of:

• For driven transport (using Transfer Plates or existing registration plates): EUR 25 per Vehicle.
• For transport via a subcontracted truck carrier: EUR 50 per Vehicle.

4.7 The waiting time fee shall not exceed the empty pick-up fee

4.8 Empty Pick-Up

4.8.1 If the Carrier's driver arrives at the agreed pick-up location and is unable to collect the Vehicle for any reason attributable to the Customer, including but not limited to (a) the Vehicle not being roadworthy or otherwise unsuitable for the agreed transport method, (b) the Vehicle not being available or accessible at the agreed pick-up location, (c) no authorised person being present to release the Vehicle, or (d) the Customer failing to provide necessary documents, keys, or access, the Carrier shall be entitled to charge the full transport price per vehicle as an empty pick-up fee.

5.1 The Customer shall provide accurate and complete information regarding the Vehicle, including model, VIN, condition, and insurance status.

5.2 The Customer is responsible for ensuring that the Vehicle is roadworthy unless truck transport is agreed. If the Vehicle is found not to be roadworthy upon collection, the Carrier may arrange truck transport at an additional charge or cancel the order with reasonable notice and charge the Empty Pick-Up Fee in accordance with the Section 4.8.

5.3 The Customer shall ensure that a responsible person is available at the agreed pick-up and delivery locations at the agreed time to release or receive the Vehicle. The Customer acknowledges that the Carrier may perform deliveries at any time, including outside normal business hours, and shall make appropriate arrangements accordingly. If no responsible person is available, the Customer shall arrange a secure alternative handover method (such as a key box or equivalent) and communicate the details thereof to the Carrier in advance. Where the Customer elects an unattended delivery method, the Carrier's liability for the Vehicle shall cease at the time the Vehicle is delivered to the agreed location and the keys are deposited in accordance with the Customer's instructions. If no responsible person is present and no alternative handover method has been arranged, the waiting time shall be charged as per the Section 4. Carrier is not obliged to arrange re-delivery of the Vehicle.

5.4 The Customer may not provide misleading information about the Vehicle's condition or value. If the declared value significantly understates the actual market value, the applicable liability cap shall be calculated on the basis of the declared value.

5.5 For Vehicles transported using existing registration plates, the Customer is solely responsible for ensuring that the Vehicle has valid registration plates and that mandatory traffic insurance is valid and in force throughout the transport. Comprehensive insurance is recommended. The Customer shall provide evidence of valid traffic insurance upon the Carrier's request. This responsibility applies irrespective of who is the owner, holder, or registered keeper of the Vehicle and the Customer may not avoid it on the ground that it is not, or is no longer, the owner of the Vehicle.

5.6 Sections 5.5 and 5.6 apply only where the transport was agreed to be carried out using the Vehicle's own registration plates and does not apply to transport carried out using Transfer Plates. If valid registration plates or valid traffic insurance are not in place at pick-up, the Carrier may refuse or cancel the transport and charge the Empty Pick-Up Fee in accordance with Section 4.8. The Carrier shall not be liable for any consequence of the Vehicle being driven without valid registration plates or valid traffic insurance. Where traffic insurance is not in force and any costs, claims, penalties, fines, or losses arise from or in connection with the transport as a result, the Customer shall be solely liable for those amounts and shall indemnify the Carrier in full for any amount the Carrier is required to bear.

5.7 The Customer shall be solely responsible for the tax treatment of the Vehicle, including but not limited to any customs duties, value added tax, vehicle tax, or other taxes or levies arising from or in connection with the purchase, sale, import, export, or registration of the Vehicle. The Carrier assumes no liability for the tax treatment of the Vehicle. The Customer shall indemnify the Carrier against any claims, losses, or costs arising from the Customer's failure to comply with applicable tax obligations in connection with the Vehicle.

5.8 The Carrier shall within a reasonable time provide the Customer with proof of transport for the Vehicle. The Carrier further undertakes to assist the Customer in clarifying any matters related to the tax treatment of the Vehicle, provided that the Customer shall reimburse the Carrier for all reasonable actual costs incurred in connection with such assistance.

6.1 The liability caps set out in this Section 6 represent the Carrier's total aggregate liability for all claims arising out of or in connection with the transport of each Vehicle.

6.2 Transport Using Transfer Plates

6.2.1 When transport is carried out using Transfer Plates and explicitly agreed with the Customer, the Carrier shall be liable for damage to the Vehicle occurring during transport.

6.2.2 Such liability is limited to the lower of (i) the actual market value of the Vehicle or (ii) EUR 100,000 per Vehicle.

6.2.3 Liability covers only direct damage to the Vehicle and does not include indirect or consequential losses.

6.2.4 The Carrier shall be liable for windshield cracks that occur during transport, when the pick-up photograph taken by the Carrier's driver at the time of collection clearly shows that no crack was present on the windshield prior to transport. Where a crack is already visible in the pick-up photograph, the Carrier shall not be liable for any windshield damage claimed in connection with that transport. If the windshield condition cannot be verified from the pick-up photograph, the Carrier shall not be liable for any windshield damage claimed in connection with that transport.

6.2.5 Notwithstanding Section 6.2.1, the Carrier shall not be liable for any damage to the underbody of the Vehicle, including but not limited to scratches, dents, or impacts to the undercarriage, floor pan, exhaust system, battery pack, or other underbody components, regardless of how such damage is alleged to have occurred during transport.

6.3 Transport Using Existing Registration Plates

6.3.1 When a Vehicle is transported using its own registration plates and no transfer plates are agreed, the Customer is responsible for ensuring valid traffic insurance.

6.3.2 The Carrier's liability for damage related to such transport is limited to EUR 5,000 per vehicle and potential insurance bonus losses, regardless of fault.

6.3.3 If the Customer does not have comprehensive insurance, the Carrier's liability remains limited to EUR 5,000 per vehicle.

6.4 Transport via Truck Subcontractor

6.4.1 When transport is performed by a subcontracted truck carrier, the Carrier acts as the principal carrier and remains fully liable towards the Customer for any loss of or damage to the Vehicle occurring during transport.

6.4.2 Any claim for damage shall, as a first option, be handled through the subcontractor's insurance where applicable.

6.4.3 For international truck transports, liability for loss of or damage to the Vehicle shall be governed by the CMR Convention, including the maximum liability limits prescribed therein.

6.4.4 For domestic truck transport (within a single country), liability for loss of or damage to the Vehicle shall be governed by the applicable national transport law of the country in which the transport takes place, including the maximum liability limits prescribed therein. In no event the maximum liability shall exceed the actual market value of the Vehicle at the time and place of taking over for transport.

7.1 All liability limits apply per vehicle.

7.2 The Carrier shall not be liable for mechanical or technical defects of the Vehicle, normal wear and tear, stone chips, tire punctures, or minor paint damage caused by normal use.

7.3 The Carrier shall not be liable for indirect or consequential damages, including loss of profit, loss of use, or business interruption. Provided that, where the CMR Convention applies pursuant to Section 13, the Carrier shall remain liable for the carriage charges, customs duties, and other expenses incurred in respect of the carriage of the Vehicle, as required by Article 23(4) of the CMR Convention.

7.4 Total liability shall in all cases be limited to the applicable cap set out in Section 6.

7.5 The Carrier's liability shall be reduced proportionally to the extent that the Customer's acts or omissions contributed to the loss or damage, or to the extent that the Customer failed to take reasonable steps to mitigate its loss.

7.6 The liability limitations set out in Sections 6 and 7 shall not apply in cases of wilful misconduct or gross negligence by the Carrier.

8.1 The Customer must inspect the Vehicle immediately upon delivery.

8.2 Any claims must be submitted in writing by email no later than one (1) business day after delivery.

8.3 In truck transportation and transport where the CMR Convention applies in accordance with Section 13: (a) in the case of apparent loss or damage, the Customer must note reservations on the CMR consignment note and submit them in writing by email no later than the time of delivery; (b) in the case of loss or damage which is not apparent, the Customer must send written reservations to the Carrier by email within seven (7) days of delivery (Sundays and public holidays excepted); and (c) in the case of delay in delivery, the Customer must send a written reservation to the Carrier by email within twenty-one (21) days from the date on which the Vehicle was placed at the Customer's disposal.

8.4 This claim deadline shall not apply to damage that could not reasonably have been discovered upon delivery, provided that the Customer demonstrates that such damage is directly related to the transport.

8.5 The burden of proof that damage occurred during transport lies with the Customer. Where the CMR Convention applies pursuant to Section 13, the allocation of the burden of proof shall be determined in accordance with the provisions of the CMR Convention.

9.1 The Customer may cancel or reschedule a confirmed transport order. If the Carrier has not yet assigned a driver or subcontracted carrier to the order at the time of cancellation or rescheduling, no cancellation fee shall apply. If the Carrier has already assigned a driver or subcontracted carrier to the order, the Carrier shall be entitled to charge 100% of the agreed transport price as a cancellation fee.

9.2 The Carrier may cancel a confirmed order in the event of force majeure, the Vehicle being found unsuitable for the agreed transport method, or material breach by the Customer. In the event of cancellation by the Carrier for reasons other than Customer fault or force majeure, the Carrier shall use reasonable efforts to pre-arrange an alternative transport for the Vehicle. If the Carrier is unable to arrange such alternative transport, no cancellation fee shall apply, and the Customer shall receive a full refund of any transport fees already paid.

10.1 Neither party shall be liable for delay or failure to perform its obligations due to force majeure events beyond its reasonable control.

10.2 The affected party shall notify the other party without undue delay.

10.3 Performance shall be deemed suspended for the duration of the force majeure event.

11.1 The Carrier processes personal data in connection with the provision of its services. The collection, use, storage, and disclosure of personal data is governed by the Carrier's Privacy Policy, available at https://www.bahnexpress.com/privacy

12.1 The parties shall keep confidential all non-public business information, and trade secret obtained in connection with this Agreement.

12.2 This obligation shall remain in force for five (5) years after termination.

13.1 The parties agree that the CMR Convention shall apply to all international cross-border driven transports (whether using Transfer Plates or the Vehicle's existing registration plates) where the consignor (entity handing over the Vehicle for transport) is a business entity (not a consumer).

13.2 The Carrier may, at its discretion, agree on a case-by-case basis that the CMR Convention shall also apply to domestic transport of Vehicle.

Where the CMR Convention applies to a driven transport pursuant to clauses 13.1 or 13.2, the liability caps set out in Sections 6.2 (Transport Using Transfer Plates) and 6.3 (Transport Using Existing Registration Plates) shall continue to apply in full and shall not be superseded or otherwise affected by the liability limits prescribed under the CMR Convention.

13.3 The contractual application of the CMR Convention pursuant to clauses 13.1 and 13.2 is without prejudice to any mandatory provisions of applicable national law. Where a mandatory provision of applicable national law confers greater protection on either Party than the corresponding provision of the CMR Convention, such mandatory provision shall prevail to the extent of the conflict.

14.1 This Agreement shall be governed by Finnish law, excluding its conflict-of-law provisions.

14.2 Any disputes shall be finally settled by arbitration in Helsinki in accordance with the Rules of Arbitration of the Central Chamber of Commerce of Finland, to the extent permitted by applicable law.

14.3 Notwithstanding the foregoing the Carrier may pursue undisputed invoices through expedited summary court proceedings or equivalent debt collection procedures in the jurisdiction where the Customer is domiciled, without being required to initiate arbitration for such claims.

14.4 Nothing in this Agreement shall limit mandatory consumer rights under applicable law.

14.5 Where the CMR Convention applies to international truck transport and international driven transport as per Section 13, the jurisdiction provisions of the CMR Convention shall prevail over the governing law and dispute resolution clauses.

15.1 These Terms of Service are valid until further notice.

15.2 The Carrier reserves the right to amend the Terms by notice to the Customer via ordinary customer communication channels.

15.3 In case of discrepancies between language versions, the English version shall prevail.

15.4 Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the commercial intent of the original provision.

15.5 Entire Agreement: These Terms and any confirmed transport order constitute the entire agreement between the parties and supersede all prior agreements relating to the subject matter hereof.

15.6 Indemnification: The Customer shall indemnify the Carrier against any third-party claims arising from the Customer's breach of these Terms or provision of inaccurate information.